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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

rashed alam

September 25, 2023

5  out of  5 rating by rashed alam
"Matt did great service.His conversation,Great attitude & behavior is appritiated. Thank you so much Matt."

Kim Lenoci

August 30, 2023

5  out of  5 rating by Kim Lenoci
"Great experience working with LaChance agency for my homeowners coverage. Ross was thorough, professional, communicative, and reliable! He went above and beyond to make the process smooth and easy. I would highly recommend them."


August 15, 2023

1  out of  5 rating by Shauntia
"I DONT RECOMMEND to get your insurance through this agency at this location at all. If I could give them ZERO STARS I WOULD. They will give out false information in regards to your policy and coverage. They’re so quick to lapse your coverage and not communicate with the billing department before reporting anything to the DMV. If you’re someone who May experience 2 accidents in one year they will have you do an examination under oath for every single claim. They will hire attorneys that will disrespect and slander your name. For your sanity please go with another agency! I could continue for days…"

Cody Vogt

August 10, 2023

5  out of  5 rating by Cody Vogt
"I just recently worked with Ross to set up homeowners insurance for the first time. I can say nothing but great things about Ross. Saying he was great to work with is an understatement. He was super knowledgeable and had a phenomenal attitude. Being a first time homebuyer, Ross did such an amazing job ensuring I understood the process as well as all the details to my policy. He was always responsive and answered any question I had in thorough detail to ensure I understood exactly what was going on. I highly recommend Ross @ Erik Lachance state farm insurance. You will be in great hands."

Renee Garhartt

July 25, 2023

5  out of  5 rating by Renee Garhartt
"Recently switched over to StateFarm from a previous insurance company and worked closely with Ross who was extremely helpful and informative. He made the adjustment to StateFarm very seamless."

Gregory Brown Jr.

July 18, 2023

5  out of  5 rating by Gregory Brown Jr.
"I was in an accident yesterday and Maria took amazing care of my needs and got everything situated immediately for me. I've been with the Lachance agency for many years now and have never had an issue and get treated with nothing but respect and care. Thank you Maria for always being a call away!"

David Phillips

July 17, 2023

5  out of  5 rating by David Phillips
"A friend referred me to Ross at the agency. Fantastic guy, made it very easy to switch and got me a better plan than what I had for less money. 10/10"


July 17, 2023

1  out of  5 rating by TD D
"Terrible, poor customer service, no follow up, they will sign you up for multiple soliciting blast texts without your permission ! Then get an attitude because you don't want texts. There are much better Insurance companies out there who care about you and your insurance coverages. Don't bother asking for the owner Erik LaChance to call you back, the office manager will intervene so he is clueless what's going on. The office manager promised after multiple problems with employee handling your accounts, she would take care of you. Your account is important to her and them etc.... She also doesn't follow up to emails until you call in asking to speak to the owner Erik but instead she calls you back so he doesn't know. Erik is blindsided by how they care for his business. Sad ...very sad... I will be taking my multiple homes, cars, umbrella policies to someone who cares about their business and their customers to reply or respond. Sorry Erik this was last straw for us."


June 24, 2023

5  out of  5 rating by D Y
"Erik and his team never fails to provide best customer service! Would recommend them anytime!!!"

maranda dunn

April 27, 2023

5  out of  5 rating by maranda dunn
"Ross was fantastic to deal with. He made it a smooth transition and I'm saving money for better coverage!!"

Alice Dunican

April 19, 2023

5  out of  5 rating by Alice Dunican
"I recently had the opportunity to do business With Ross Hansen at Erik LaChance State Farm! Ross was extremely helpful, attentive, and professional. He helped me with my Homeowners, and Auto Insurance. He explained everything thoroughly to me, and I feel confident that I’m making a great decision to become a client of his. I appreciate the attention to detail, but also his ability to listen to my concerns."

Joe Capobianco Jr

April 6, 2023

5  out of  5 rating by Joe Capobianco Jr
"Erik and Ross were excellent with helping get me all set up with bundling my home and auto insurance. We're very friendly and really informative with everything."

Sam Pingelski

March 28, 2023

5  out of  5 rating by Sam Pingelski
"We recently switched over to State Farm for auto and home insurance. The team at Erik LaChance State Farm were amazing!! They are quick to respond to any questions we had. We worked with Ross who was hands down great. Very personable. He was very knowledgeable and helped us with everything we need and more. Can’t thank Ross enough for all his help."

Davina Resciniti

March 15, 2023

5  out of  5 rating by Davina Resciniti
"Erik and his AMAZING staff helped make a very stressful moment in our lives much better when we woke up to a water main issue in our basement. Not only was Erik available to answer my calls and texts at all times of the day/night, his staff assisted in reassuring us that everything would be ok as they worked together as a team to file our claim to assist with paying plumbers / contractors. Thank you SO much to Erik, Maria, and the staff at Erik LaChance Statefarm Insurance."


February 10, 2023

5  out of  5 rating by My3LovesJSA
"Ross was very professional and helped me out with getting my car insurance and homeowners insurance at a great price . He was so kind and answered all my questions and concerns. I am very happy with my new insurance with State Farm . Thank you ."

Sandy Zee

February 9, 2023

5  out of  5 rating by Sandy Zee
"Nicole is the best! Whole team at Lachance Insurance rocks"

Mary-Ashley McCoy

January 17, 2023

5  out of  5 rating by Mary-Ashley McCoy
"I was referred to Erik's office by my father and was connected to Ross. At the time I was dealing with a very difficult situation with my insurance company. Let's just say Ross completely saved me. I was beyond worried about what to do and where to go and he was quick with information, understanding, empathetic and extremely knowledgeable. He figured everything out for me immediately and made it so easy. Thank you so much Ross!"

erica Mcdonald

January 14, 2023

5  out of  5 rating by erica Mcdonald
"Ross ,was super helpful at a stressful time when my ins Company decided to do a non renewal of my policy…which fell on a holiday weekend.Ross quickly got me set up with great coverage and added rental Ins all at a comparative price to what I previously had. It was a stress free process with Top Notch Customer Service. Thanks again Ross and the Erik Lachance Team."

Sheilah Sable

January 10, 2023

5  out of  5 rating by Sheilah Sable
"I've been a client of LaChance Insurance for a few years now and I didn't think I'd be inspired to leave a google review for an insurance company. In my experience, insurance companies that I've dealt with, have not provided a human connection, attached to the services provided. This office is different. The professionalism is top notch and the staff is efficient and customer service if effective. I've been working with Yesica Orozco at this office for a few years now and it always seems like I'm her only client, which of course is not true. I know Erik LaChance personally and I know that there is a long list of happy clients. I am and have been on that list, and am grateful to Yesica for making a lot of car buying, selling, repairing, replacing in the last few years, less stressful than it needs to be."

Nick Reilly

January 10, 2023

5  out of  5 rating by Nick Reilly
"Filippo was very helpful and efficient"

Amanda Gould

January 4, 2023

5  out of  5 rating by Amanda Gould
"Ross was great to work with. Very knowledgeable and responsive."

Brandi Cockfield

January 3, 2023

5  out of  5 rating by Brandi Cockfield
"Why would you want Jake from State Farm when you can have Ross from State Farm!!! He’s an incredible agent. He tackled all my insurance needs. I was struggling to find a company that wasn’t discriminatory towards dog breeds. He got me a quote fast and lower than my existing company. If you are looking for a great, efficient, and personal agent, Ross is your guy!"

Matthew Grayson

December 21, 2022

5  out of  5 rating by Matthew Grayson
"Tim Gunther is a huge attribute to the LaChance and State Farm agency. His knowledge of what he offers is extensive and super informative. His enthusiasm makes it more exciting than your typical insurance experience. Whether it is car and home owners, or setting yourself and family up down the road, Tim has something that can help protect everyone!"

Sierra Owens

December 15, 2022

5  out of  5 rating by Sierra Owens
"Ross helped me get better home/auto coverage for my family and made it very easy to switch everything over."

Nicholas Appel

December 7, 2022

5  out of  5 rating by Nicholas Appel
"A great experience with Ross and my auto/homeowner’s policies. He was very helpful, highly recommend."