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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Consolo

June 23, 2024

5  out of  5 rating by Nancy Consolo
"I couldn’t be more pleased with the service I’ve received from the whole team. My experience started with Matt giving us clarity and assistance on all of our insurance, to Suzanne and her willingness to help when I had questions, to John stepping in when needed! It’s so nice to know I can call and anyone of the team is ready to jump in and knows how to help!"
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Kurt Carman

June 14, 2024

5  out of  5 rating by Kurt Carman
"Sam has helped me get all my business and home insurance moved over and has been a great help."
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Mary Costelloe

June 13, 2024

5  out of  5 rating by Mary Costelloe
"Very knowledgeable and thorough. John spent all the time necessary to explain the details I needed to know. Great service!"
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رضاك ربي والجنة

June 12, 2024

5  out of  5 rating by رضاك ربي والجنة
"He attentively listened to my needs, providing clear explanations. He promptly addressed my inquiries and concerns, demonstrating a solid understanding of insurance policies and options. Throughout our interactions, he remained courteous, respectful, and professional."
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Elizabeth Anderson

June 11, 2024

5  out of  5 rating by Elizabeth Anderson
"Amazing experience today with Matt! He was such a pleasure to speak with and so helpful with all the information for a new homeowners and car policy. He walked me through every step and explained anything I had questions on! Definitely top notch!"
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Jeremy Mizener

June 7, 2024

5  out of  5 rating by Jeremy Mizener
"Great, trouble free experience that included adding and canceling policies. You know when you are dealing with a well trained and informed person because an outcome is discussed and they achieve it in a timely manner. Thank you for all your help today and also for the book recommendation."
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Ken Bubeck

June 6, 2024

5  out of  5 rating by Ken Bubeck
"Matt Carroll was very helpful describing ways to we could adjust our coverages for reducing our monthly expense. HIs knowledge of the impacts on the topics helped us decide what to apply to our coverages."
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Luanne Wade

June 4, 2024

5  out of  5 rating by Luanne Wade
"I had trouble with my bank account so my payment didn't go through. Matt was so hopeful in getting me back on track. He also had helpful suggestions to lower my monthly payment."
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Seth Role

June 4, 2024

5  out of  5 rating by Seth Role
"Matt helped out tremendously with the policies! He gave all the best suggestions and even helped me learn more about policies and what was best for me! Very friendly and helpful!"
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Diana Nuss

June 4, 2024

5  out of  5 rating by Diana Nuss
"Erik LaChance, and all staff members of his State Farm Agency, including John Toper are the best individuals I have ever had the pleasure to work with for all our insurance needs. They are consummate professionals and always do their best to provide the best coverage at reasonable policy prices. I 100% recommend the Erik LaChance State Farm Agency."
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Bob Bucher

May 21, 2024

5  out of  5 rating by Bob Bucher
"Erik’s agency is the best! we have had nothing but the best customer service from anyone on his team! They are always responsible and knowledgeable no matter what the insurance question is! I highly recommend The LaChance Agency!"
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Barbara

May 21, 2024

5  out of  5 rating by Barbara
"Sam and Matt were both very helpful, and Sam in particular had great knowledge about several options, which helped me to choose the best one. I appreciated the dedication and high quality customer service when I visited the office."
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Angela Consolo

March 4, 2024

5  out of  5 rating by Angela Consolo
"I have always gone with "cheaper" insurance, based on the fact that insurance is always advertised about saving you money. Prior to being an employee at LaChance Agency, I had decided to let Erik and Tim quote me on my new car insurance. Man am I thankful I did. The mess that ensued with the dealer I purchased my car from was nothing short of a 6 month nightmare, resulting in issues w/ DMV, Insurance, Car problems and beyond. Erik and Tim fought HARD for me in this situation, above and beyond anything they would have ever needed to do as insurance agents. Thankfully, I was able to get out of a terrible situation with a lemon of a car thanks to these two and the team behind them, and into a much better fit. I KNOW this would not have been the case had I called a 1-800 number for a discount insurance company. Thanks guys!"
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Erin Louise Crimmel

February 3, 2024

5  out of  5 rating by Erin Louise Crimmel
"Couldn’t ask for a better insurance team if you tried! Always quick, friendly, & thorough service!"
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Jamison Ott

December 24, 2023

5  out of  5 rating by Jamison Ott
"I cannot thank Erik & Nicole enough for their help. My family and I were in a pinch on a Saturday 2 days before Christmas with our new vehicle at the dealership. I reached out to Erik and he immediately was able to assist without any hesitation. It’s dedication like this that makes a company so successful! I would strongly recommend LaChance Agency for any of not all of your insurance needs."
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Gary Winters

November 27, 2023

5  out of  5 rating by Gary Winters
"Matt is a great guy with a lot of experience and patience. Looking forward to the experience with this company. Thank you sir."
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Rebecca Fischer

November 20, 2023

5  out of  5 rating by Rebecca Fischer
"Working alongside Erik and his team at State Farm has been an absolute pleasure. They effortlessly blend professionalism with a fun and easygoing approach. Their innovative ideas and collaborative approach show their focus on client loyalty and service."
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Kristie Dillon

November 14, 2023

5  out of  5 rating by Kristie Dillon
"State Farm Insurance Agent LaChance/Erik/ these folks have been taking care of our residents at Towers of Colonie and has provided fast and effective service. It is always a pleasure working with Erik."
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David Fizer

November 14, 2023

5  out of  5 rating by David Fizer
"I have known and worked with Erik LaChance - State Farm for several years. They are a sound and reputable business that gives more back way than most businesses. If you are looking for a business to trust and rely on... look no further than here."
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Mark Thornhill

November 14, 2023

5  out of  5 rating by Mark Thornhill
"I've been working both personally and professionally with Eric and his team for quite a while now. Every experience has been excellent, I can't say enough. Whether they have quoted me for insurance, our companies have worked together, or I have part of community events they set up... Everything has been handled with the greatest care. Thank you Erik, thank you Angie and all of the LaChance team, you all do a great job. Highly recommended!"
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Arica Calhoun

November 14, 2023

5  out of  5 rating by Arica Calhoun
"Highly recommended!! Professional, prompt, informative, and thorough. Call Eric and his staff for ALL of your insurance needs!!"
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Jenn P

November 13, 2023

5  out of  5 rating by Jenn P
"We have all our insurance with State Farm through this office and they are fantastic. Always available to answer questions and quickly review anything we need. Nicole DeCelle is wonderful. She has helped in on many occasions make revisions to our policies at the last minute. She stays on top of emails, calls back to confirm what is needed and follows up afterwards to make sure that it has all been done as requested. It's always nice to have a company I can reach out to and get a human on the phone that you know and knows you by name. I like that personal relationship. My husband and I recommend this office and Nicole to anyone."
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Steven G Silver

November 10, 2023

5  out of  5 rating by Steven G Silver
"Nicole Decelle with Erik Lachance's State Farm agency is amazing ! Anytime I have a question or issue with both my car insurance or home owners insurance she always responds back quickly with an answer to solve the issue. When I first purchased my home in 2021, I had a leak behind the shower. State Farm was able to cover the entire loss. I was able to get Quick Response in to mitigate the water damage and a crew in to fully remodel the bathroom. Meanwhile, State Farm with Nicolle’s help, was able to put my family and myself in a great hotel for 2 1/2 months, paid by State Farm, while my home was being renovated. Nicolle also was able to add a sump pump rider to my insurance, so in case my sump pump goes into failure, my finished basement will be covered. My family is greatly appreciated and saved me many hassles. Thank you Nicolle and State Farm Team Happy Holidays ! Steve Silver."
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Holly

November 9, 2023

5  out of  5 rating by Holly
"Matt is very knowledgeable, informative, and helpful. I am looking into homeowners insurance for my first home purchase and he has helped put my mind at ease that I will be well taken care of with my insurance needs."
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rashed alam

September 25, 2023

5  out of  5 rating by rashed alam
"Matt did great service.His conversation,Great attitude & behavior is appritiated. Thank you so much Matt."