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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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G T

November 12, 2024

5  out of  5
rating by G T
"Shopped around. Best price and friendly service. Don’t go broker, get a local agency."
We responded:
"Thank you so much for your feedback! We are always so happy to help our local community! "
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Dylan Vandenburg

October 24, 2024

5  out of  5
rating by Dylan Vandenburg
"I want to extend my heartfelt thanks to Matt Carroll for his outstanding help with my car insurance quote. From the moment we spoke, he was incredibly professional and easy to talk to. What impressed me the most was his honesty and willingness to refer me to someone who could assist me further, even though it wouldn’t result in any business for him. This level of integrity is rare in the insurance industry. My experience with Matt was the best I’ve ever had with an insurance agent. I highly recommend him to anyone looking for reliable and thoughtful service!"
We responded:
"Dylan - this is one of the most thoughtful reviews and we are so thankful that Matt was able to help you so efficiently and professionally! Thank you for taking the time to leave such wonderful and kind feedback, and please let us know how we can continue to help you and those you love in the future! "
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Ronald Radassao

October 5, 2024

5  out of  5
rating by Ronald Radassao
"Have been with Erik LaChance with State Farm for over 10 years and his office has handled close to 10 policies from auto to homeowners insurance. I've always had a positive experience with Erik with his completive premiums and on the few occasions I've had to make a claim, the process was always seemless."
We responded:
"Hi Ron!! Thank you so much for the awesome words and feedback! We have loved helping you out over the last 10 years, and plan to continue to do whatever we can to make your experiences top notch! "
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Karen Taylor

September 25, 2024

5  out of  5
rating by Karen Taylor
"Fixed a billing issue with Susan in minutes. Always pleasant and efficient to deal with!"
We responded:
"Hi Karen!! Thank you so much for your kind words!! We are so pleased to hear your billing issue was resolved so quickly!! "
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Stephanie DiBacco

August 23, 2024

5  out of  5
rating by Stephanie DiBacco
"Sam Schafer at the LaChance agency in Delmar, NY provided my husband and I -- as well as my daughter, with amazing service. In a few short days of working together, we are saving thousands on our policy and anticipate participating in more savings in the future. We are so grateful for Sam's assistance!"
We responded:
"We are THRILLED to hear of how well Sam took care of you and your family.. It is so important to us to take care of what is so important to you!! Thank you for leaving such an awesome review of such an awesome experience! "
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Heather Mueller

August 15, 2024

5  out of  5
rating by Heather Mueller
"My husband and I recently relocated to the area and had to obtain NY homeowners insurance as well as NY auto insurance. I worked with Sam prior to our move to secure homeowners insurance and she made the process very easy. After our move she followed up with me to see if we were ready to switch to NY auto insurance. I have quite a long list of things to do post-move so I really appreciate that Sam went out of her way to contact me regarding our auto insurance. Overall, this was an excellent experience and I would highly recommend this agency, and especially Sam, to anyone!"
We responded:
"Hi Heather! We are thrilled to hear of the feedback you have shared and how well Sam took care of you! it is so important to us to know you are always in good hands, and we welcome you to the area!!! Always let us know how we can continue to help you in the future! "
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Nancy Consolo

June 23, 2024

5  out of  5
rating by Nancy Consolo
"I couldn’t be more pleased with the service I’ve received from the whole team. My experience started with Matt giving us clarity and assistance on all of our insurance, to Suzanne and her willingness to help when I had questions, to John stepping in when needed! It’s so nice to know I can call and anyone of the team is ready to jump in and knows how to help!"
We responded:
"We are so thankful for an amazing team as well as incredible people like you that we have the opportunity to serve and better protect! "
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Kurt Carman

June 14, 2024

5  out of  5
rating by Kurt Carman
"Sam has helped me get all my business and home insurance moved over and has been a great help."
We responded:
"Hi Kurt! So happy to hear Sam took such great care of you!! "
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Mary Costelloe

June 13, 2024

5  out of  5
rating by Mary Costelloe
"Very knowledgeable and thorough. John spent all the time necessary to explain the details I needed to know. Great service!"
We responded:
"Hi Mary! Thank you so much for letting us know how your experience with John went! We love knowing that you were pleased with your experience and look forward to helping you more in the future! "
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رضاك ربي والجنة

June 12, 2024

5  out of  5
rating by رضاك ربي والجنة
"He attentively listened to my needs, providing clear explanations. He promptly addressed my inquiries and concerns, demonstrating a solid understanding of insurance policies and options. Throughout our interactions, he remained courteous, respectful, and professional."
We responded:
"Thank you so much for such a positive review! We are passionate about providing the best, quickest, and clearest answers to any of your questions, and hope we can continue to help you in more ways in the future! "
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Elizabeth Anderson

June 11, 2024

5  out of  5
rating by Elizabeth Anderson
"Amazing experience today with Matt! He was such a pleasure to speak with and so helpful with all the information for a new homeowners and car policy. He walked me through every step and explained anything I had questions on! Definitely top notch!"
We responded:
"We love hearing how pleased you were with the information Matt provided to you!! Welcome to the LaChance Family! "
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Jeremy Mizener

June 7, 2024

5  out of  5
rating by Jeremy Mizener
"Great, trouble free experience that included adding and canceling policies. You know when you are dealing with a well trained and informed person because an outcome is discussed and they achieve it in a timely manner. Thank you for all your help today and also for the book recommendation."
We responded:
"Thank you so much for the awesome feedback, Jeremy! We are so happy to be able to make this a seamless process for you!! "
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Ken Bubeck

June 6, 2024

5  out of  5
rating by Ken Bubeck
"Matt Carroll was very helpful describing ways to we could adjust our coverages for reducing our monthly expense. HIs knowledge of the impacts on the topics helped us decide what to apply to our coverages."
We responded:
"Thanks for the kind words! We love how Matt is so intentional to find what works best for each individual, and we are so happy he was able to provide you with that same incredible service!"
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Luanne Wade

June 4, 2024

5  out of  5
rating by Luanne Wade
"I had trouble with my bank account so my payment didn't go through. Matt was so hopeful in getting me back on track. He also had helpful suggestions to lower my monthly payment."
We responded:
"Hi Luanne! We are so happy to hear that Matt went above and beyond to help you get back on track!! Thank you for the review!"
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Seth Role

June 4, 2024

5  out of  5
rating by Seth Role
"Matt helped out tremendously with the policies! He gave all the best suggestions and even helped me learn more about policies and what was best for me! Very friendly and helpful!"
We responded:
"These types of reviews make all the difference! It is so important to us to know you are always in good hands with what makes the most sense for you!! Thank you for the review!"
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Diana Nuss

June 4, 2024

5  out of  5
rating by Diana Nuss
"Erik LaChance, and all staff members of his State Farm Agency, including John Toper are the best individuals I have ever had the pleasure to work with for all our insurance needs. They are consummate professionals and always do their best to provide the best coverage at reasonable policy prices. I 100% recommend the Erik LaChance State Farm Agency."
We responded:
"Hi Diana! Thank you so much for your kind words about Erik, John, and our LaChance Agency family!! We are so passionate about doing what we can to help you out with any questions or concerns you may have! "
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Bob Bucher

May 21, 2024

5  out of  5
rating by Bob Bucher
"Erik’s agency is the best! we have had nothing but the best customer service from anyone on his team! They are always responsible and knowledgeable no matter what the insurance question is! I highly recommend The LaChance Agency!"
We responded:
"Hi Bob! Thank you for the kind words! We are so happy to do whatever it takes to go above and beyond to protect you and those you love!! "
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Barbara

May 21, 2024

5  out of  5
rating by Barbara
"Sam and Matt were both very helpful, and Sam in particular had great knowledge about several options, which helped me to choose the best one. I appreciated the dedication and high quality customer service when I visited the office."
We responded:
"Hi Barbara! We are so happy we were able to assist you with our compassionate knowledge of what options you need to best protect you!! Please let us know if there is any way we can further help you in the future! "
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Angela Consolo

March 4, 2024

5  out of  5
rating by Angela Consolo
"I have always gone with "cheaper" insurance, based on the fact that insurance is always advertised about saving you money. Prior to being an employee at LaChance Agency, I had decided to let Erik and Tim quote me on my new car insurance. Man am I thankful I did. The mess that ensued with the dealer I purchased my car from was nothing short of a 6 month nightmare, resulting in issues w/ DMV, Insurance, Car problems and beyond. Erik and Tim fought HARD for me in this situation, above and beyond anything they would have ever needed to do as insurance agents. Thankfully, I was able to get out of a terrible situation with a lemon of a car thanks to these two and the team behind them, and into a much better fit. I KNOW this would not have been the case had I called a 1-800 number for a discount insurance company. Thanks guys!"
We responded:
"Thank you so much for posting this review!! We love knowing we do what we can to serve and protect our community!"
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Erin Louise Crimmel

February 3, 2024

5  out of  5
rating by Erin Louise Crimmel
"Couldn’t ask for a better insurance team if you tried! Always quick, friendly, & thorough service!"
We responded:
"Thank you so much, Erin! "
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Jamison Ott

December 24, 2023

5  out of  5
rating by Jamison Ott
"I cannot thank Erik & Nicole enough for their help. My family and I were in a pinch on a Saturday 2 days before Christmas with our new vehicle at the dealership. I reached out to Erik and he immediately was able to assist without any hesitation. It’s dedication like this that makes a company so successful! I would strongly recommend LaChance Agency for any of not all of your insurance needs."
We responded:
"Jamison - thank you so much for your words! It equally blesses us to know we are able to provide the service you needed in such a crucial time! "
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Gary Winters

November 27, 2023

5  out of  5
rating by Gary Winters
"Matt is a great guy with a lot of experience and patience. Looking forward to the experience with this company. Thank you sir."
We responded:
"We are so thankful for Matt and the ways he provided the best experience for you! Please let us know if there is anything else we can help you with! "
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Kristie Dillon

November 14, 2023

5  out of  5
rating by Kristie Dillon
"State Farm Insurance Agent LaChance/Erik/ these folks have been taking care of our residents at Towers of Colonie and has provided fast and effective service. It is always a pleasure working with Erik."
We responded:
"We appreciate you and your kind words, Kristie!"
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David Fizer

November 14, 2023

5  out of  5
rating by David Fizer
"I have known and worked with Erik LaChance - State Farm for several years. They are a sound and reputable business that gives more back way than most businesses. If you are looking for a business to trust and rely on... look no further than here."
We responded:
"Thank you for your amazing words! We are so thankful for the relationship we have with you and how we can always be looking for ways to better serve you and your insurance needs! "
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Arica Calhoun

November 14, 2023

5  out of  5
rating by Arica Calhoun
"Highly recommended!! Professional, prompt, informative, and thorough. Call Eric and his staff for ALL of your insurance needs!!"
We responded:
"Thank you so much, Arica!"